What's the difference between BackerKit and Kickstarter?
It’s essentially the same, you won’t be charged until the campaign ends and only if the campaign is successful. The main difference is that the shipping is charged AFTER the campaign ends rather than during the campaign.
Last updated: March 06, 2024 18:02
How do I choose the pins and stickers that I want?
After the campaign ends, you will receive an email with a survey with all the available designs. You simply fill in the survey with your address, your reward choices, and you will even be able to add-on more products after the campaign ends!
Last updated: March 06, 2024 18:03
Why should I pledge?
All campaign backers will receive the enamel pins at the CHEAPEST price possible, as well as exclusive freebies!
Last updated: March 06, 2024 18:04
What is Early Bird pledges and how does it work?
Early Bird pledges are pledges made to the Early Bird tiers during the first 48 hours of the campaign launch.
What’s the difference between Early Bird & regular pin tier? > Early Bird tiers will be the absolute cheapest price you can get the products for, regular pin tiers will be around US$1.5 more, and then they will be around US$2-3 more than the regular pin tiers when they are made available in my shop
How do I add-on to my Early Bird tier? > You may simply go to the add-on page and add-on the Early Bird pin tier to your pledge level
Last updated: March 06, 2024 18:07
Can you mark my rewards as a gift?
All rewards will be marked as “sales of good”. Backers are responsible for all custom fees incurred in your local country. We are not responsible for delays caused by customs or postal services. Shipping and handling will not be refunded if packages are denied due to custom fees. By backing this campaign, you understand and agree that if you do not pay custom fees at the border, and your package is returned, no refunds will be issued but you may pay shipping again to reship the package.
Last updated: March 06, 2024 18:08
What is your refund policy?
After the campaign is over, refunds will not be issued under any and all circumstances. This is due to non-refundable campaign processing fees, as well as the money directly going to my manufacturer for production, as such, we are unable to refund anyone out of our own pockets, as all funding will be directed towards production as well as processing and bank fees.
We have run over 20 campaigns on Kickstarter with over 4000 backers and are confident to deliver you the best quality products that you will be perfectly happy with! :)
Last updated: March 06, 2024 18:09
Will the products be available after the campaign ends?
Yes - all the enamel pins and stickers will be available after around 2 months after all rewards are shipped out , but will be sold at higher price points.
Last updated: March 06, 2024 18:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.